Have questions?
How does shipping and delivery work?
How does shipping and delivery work?
So you've made an order? Welcome to the PureRest family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
How much do I pay for shipping?
How much do I pay for shipping?
All orders include FREE and fast delivery USA wide, no matter how many products you order
When will my order arrive?
When will my order arrive?
Once your order is picked and packed, the magical journey from PureRest HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery USA-wide. You can expect your order to arrive within 5-9 business days* from the day you place it.
*Please note: Although United States Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to USA Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the USA Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
I have thick thighs will it fit me?
I have thick thighs will it fit me?
Yes, absolutely! Our product is designed to fit and support all body types, including those with thick thighs. The shape allows for natural curves and doesn’t squeeze or restrict.
We've had amazing reviews from people with various thigh sizes, from 17 inch up to 34 inch thigh circumference.
Can I wash the pillow & what material is the case?
Can I wash the pillow & what material is the case?
Yes! The pillow cover is machine washable. Easily unzip the zipper and throw the cover in the washing machine. Fresh and ready to help you sleep & feel better.
What if the pillow doesn't suit me?
What if the pillow doesn't suit me?
We stand by our product, but if it's not the right fit for you, our 30-day full refund policy ensures you can return it without any hassle.
Product Questions
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How fast the pillow will help me?
How fast the pillow will help me?
95%* of our customers report significant improvements in their sleep, back, hips and knees after the very first night of sleeping with our PureRest Pillow.
Please do not worry if this is not you! Everyone's body is different, so some people need a couple trial nights before getting used to sleeping with our pillow and to be able to feel the relief. This is exactly why our policy lasts 30nights - to guarantee results, even if you need a couple nights to get used to your improved way of sleeping.
Does it improve my sleep?
Does it improve my sleep?
If you've ever felt like pain or discomfort in your back, hips or knees kept you from the a night of uninterrupted sleep - then the relief and comfort our pillow provides can significantly improve your sleep, yes!
Will this pillow help with my back & sciatica pain?
Will this pillow help with my back & sciatica pain?
Yes! Not only will it prevent spine misalignment, but it will also prevent bone-on-bone rubbing, meaning pain-free and comfortable side sleeping.
Does the pillow get hot?
Does the pillow get hot?
No, our custom made memory foam ensures the Pillow does not get annoyingly hot. It does get a little warm which is unavoidable, however, this only helps the memory foam to do what it does best, shape to your legs!
This makes the PureRest Therapeutic Pillow the perfect fit all year round.
I have thick thighs will it fit me?
I have thick thighs will it fit me?
Yes, absolutely! Our product is designed to fit and support all body types, including those with thick thighs. The shape allows for natural curves and doesn’t squeeze or restrict.
We've had amazing reviews from people with various thigh sizes, from 17 inch up to 34 inch thigh circumference.
Can I wash the pillow & what material is the case?
Can I wash the pillow & what material is the case?
Yes! The pillow cover is machine washable. Easily unzip the zipper and throw the cover in the washing machine. Fresh and ready to help you sleep & feel better.
What if the pillow doesn't suit me?
What if the pillow doesn't suit me?
We stand by our product, but if it's not the right fit for you, our 30-day full refund policy ensures you can return it without any hassle.
Returns & Exchanges
Do you have a returns policy?
Do you have a returns policy?
Yes! We offer a 100-day risk-free trial of our PureRest products, during which you can return them at any time if they’re not the right fit for you.
However, not all items are eligible. Any exclusions will be clearly stated on the product page and/or at checkout. To be eligible for a return:
- Items must be initiated for return and shipped back within 100 days of delivery.
- Items cannot be marked as “Final Sale” or “Non-Returnable,” unless they are faulty.
- Items must be in their original packaging and condition (including any attached tags and packaging).
Note: If you return part of a bundle, the bundle pricing no longer applies.
How long do I have to return products?
How long do I have to return products?
We know life happens. That’s why we allow up to 30 days to request a refund, or up to 100 days to return your product under our trial guarantee. Please see our full returns policy for details.
Can I return my order for a refund?
Can I return my order for a refund?
Yes! If your PureRest product isn’t the right fit, you can return it within 30 days for a full refund.
All returned products must be in like-new condition with original packaging and tags.
Note: Bundle returns invalidate bundle pricing.
Do I have to pay for returns?
Do I have to pay for returns?
Nope, we’ve got you covered. All eligible returns within the United States qualify for a free prepaid return shipping label. Just contact our support team, and we’ll set it up for you.
How long does it take for my return or exchange to be processed?
How long does it take for my return or exchange to be processed?
Once your return is shipped back, we encourage you to send us a photo of the return receipt or tracking number. As soon as we confirm it’s on the way, we can start processing your refund or exchange right away.
If you don’t provide proof of return, we’ll need to wait until the item arrives at our warehouse before processing.
How long does it take for my refund to be processed?
How long does it take for my refund to be processed?
Refunds are issued once your return is approved. You’ll receive an email confirmation as soon as it’s processed.
From there, it typically takes 2–5 business days for the funds to appear in your account, depending on your bank or payment provider (e.g., PayPal, Klarna, Afterpay, etc.).
Payment
How secure is your payment?
How secure is your payment?
Your privacy and security are our top priority. PureRest uses Shopify Payments, which is a highly secure, fully encrypted system designed to protect customers while holding merchants accountable. You can shop with complete confidence knowing your payment information is safe.
What payment types do you accept?
What payment types do you accept?
We accept all major payment methods, including:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards (with online purchasing enabled)
Apple Pay & Google Pay
PayPal for secure checkout
Do you offer payment plan options?
Do you offer payment plan options?
Yes! For added flexibility, we offer Shop Pay Installments at checkout. This allows you to split your purchase into interest-free payments.
I forgot to use my discount code!
I forgot to use my discount code!
No worries — it happens! Just reach out to our friendly support team and we’ll be happy to help adjust your order if it qualifies.
What currency is the store in?
What currency is the store in?
All prices on our website are listed in U.S. Dollars (USD).
Contact Us
How can I contact PureRest?
How can I contact PureRest?
Our friendly support team is always happy to help! You can reach us at:
📧 purerest.help@outlook.com
We aim to respond to all inquiries within 24–48 hours (Monday–Friday).
I need to cancel or change my order!
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefull
When can I expect a reply?
When can I expect a reply?
We usually reply within 1–2 business days. During busy seasons (like holidays), responses may take slightly longer, but rest assured — we’ll get back to you as quickly as possible.
What currency is the store in?
What currency is the store in?
All prices on our website are listed in U.S. Dollars (USD).